After payment confirmation and any required verification, orders are normally processed within 2–4 business days. During holidays, promotions, or periods of high order volume, processing may require up to 5 business days. Business days exclude Saturdays, Sundays, and applicable public holidays.

Processing or fulfillment time is separate from carrier transit time. If a product requires a separate production timeline, that information is provided on its product listing before purchase.

For supported addresses within the United States, estimated standard carrier transit is generally 10–15 business days after dispatch. Total estimated delivery time includes order processing plus carrier transit.

Delivery ranges are estimates, not guaranteed arrival dates. Customs review, weather, holidays, remote destinations, carrier disruptions, or other circumstances may extend delivery time.

Available shipping options and applicable costs are calculated and displayed at checkout based on the destination and shipping service. You can review all applicable delivery charges and the final order total before submitting payment.

Depending on stock availability, product location, destination, and protective packaging needs for miniature ornaments, orders may be fulfilled from our own facilities or designated fulfillment partners.

The shipping origin on your parcel may differ from the registered address of Changsha Shanyuan Health Technology Co., Ltd.. Multiple items may ship in separate parcels with separate tracking details. We do not represent every order as being dispatched from a U.S. local warehouse.

After your order is dispatched and tracking information becomes available, we normally send the shipping confirmation and tracking details to the email address provided at checkout. Tracking may take additional time to show initial carrier movement after a label is created.

Enter a complete and accurate address, including apartment or unit information, postal code, and contact details. Contact service@ridgevaro.com promptly if a correction is necessary.

We will make reasonable efforts to make updates before fulfillment begins, but changes cannot be guaranteed after an order is processing, packed, or dispatched. Reasonable costs may apply for reshipping after an incomplete or incorrect address supplied by the customer causes a return to sender.

Shipping support for P.O. boxes, APO/FPO addresses, and U.S. territories depends on the specific destination, product, and available carrier services. Supported delivery options are shown at checkout; if none appear, the destination may not be serviceable.

Carrier tracking can pause temporarily while parcels move between networks or facilities. If tracking has not updated for an extended period or the parcel is significantly delayed, contact our team with your order number. We will review the tracking information and contact the carrier or fulfillment partner where appropriate.

If a package appears to be lost in transit, email service@ridgevaro.com with the order number. After reviewing the carrier and fulfillment details, we will provide an appropriate replacement, refund, reshipment, or other reasonable remedy where the loss is confirmed.

If tracking shows “Delivered” but you cannot find the parcel, first check your mailbox, parcel area, building reception or mailroom, entrances, household members, and neighbors. You may also check with the carrier.

If the package remains missing, contact us for review. A Delivered tracking event does not automatically prevent investigation or resolution of a claim.

Miniature figurines and ornament sets may require protective inserts, cushioning, and separate compartments. If the outer parcel arrives visibly damaged or the items are chipped, cracked, missing, or broken, retain the packaging and contact us with photos of the product, package, and shipping label where appropriate.

We recommend reporting delivery-related product damage within 7 calendar days of delivery. We will review the issue and provide an appropriate solution without additional cost for confirmed problems attributable to us.

Contact us as soon as possible if you wish to change or cancel your order. We will make reasonable efforts to help before fulfillment begins; changes cannot be guaranteed once processing, packing, or shipping preparation has started. No cancellation fee is charged for an order successfully canceled before fulfillment.

Applicable product prices, available shipping charges, taxes collected at checkout, and discounts are displayed before payment. If destination-specific import or customs charges are applicable and not collected during checkout, they may be assessed by the relevant authorities or service providers in accordance with applicable law. Contact support for questions about an affected shipment.

Contact service@ridgevaro.com or call +86 157-9497-3092 about shipments, tracking, address corrections, delays, or missing parcels. Include your order number and available tracking details.