Ridgevaro™ is owned and operated by Changsha Shanyuan Health Technology Co., Ltd..

We sell miniature ornament sets, decorative figurines, and small indoor home décor accents for shelves, desktops, bookcases, and other display surfaces.

Materials vary by item. Please refer to the individual product page for the stated material, surface finish, set contents, dimensions, and care information. Do not assume that every ornament has the same construction.

We aim to present products accurately. Slight differences in color tone, finish, decorative detailing, dimensions, or perceived texture can occur because of photography, screen settings, and reasonable manufacturing tolerances.

Small, reasonable differences are not necessarily manufacturing defects. If you believe a product has a genuine defect or differs materially from its description, contact us with your order number and photographs.

The collection is primarily intended for indoor decorative display on stable desks, shelves, side tables, and bookcases, subject to the guidance for each item. Products are decorative rather than toys; keep small or fragile pieces away from young children and pets.

No. The number of pieces, color, material, weight, and dimensions may differ by design. Please review the item-specific product description before purchasing.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or high order volume, processing may take up to 5 business days. Processing and transit time are separate.

Standard carrier transit to supported addresses in the United States is generally estimated at 10–15 business days after dispatch. Transit estimates are not guaranteed delivery dates.

Available delivery methods and applicable shipping fees are calculated and displayed at checkout before payment.

Based on product location, inventory, destination, and packaging needs, orders may ship from our facilities or designated fulfillment partners. Shipping origin may be different from our registered business address.

Tracking details are normally emailed after dispatch when the carrier information becomes available.

Contact service@ridgevaro.com with your order number. We will review the shipment information and work with the carrier or fulfillment partner as appropriate. Confirmed losses will be addressed with an appropriate resolution.

Check your delivery area, household members, reception area, and neighbors, then contact our team if you cannot locate the package. A Delivered scan does not automatically prevent us from reviewing your claim.

Please contact us as soon as possible. We will make reasonable efforts to cancel or change the order before fulfillment begins, but changes are not guaranteed once processing, packaging, or dispatch has started. No cancellation fee is charged for an order successfully canceled before fulfillment.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.

Email service@ridgevaro.com with your order number, item, return reason, and relevant photographs or videos where appropriate. Please contact us before sending any package.

After approval, customer support provides the correct return warehouse address and packing instructions. Do not automatically ship returns to the registered business address.

Customers generally pay shipping for preference-based returns. When an item is confirmed damaged, defective, incorrect, incomplete, or materially different due to our error, we provide an appropriate solution without additional cost to you.

After an approved return is received, inspected, and approved, the eligible refund is normally initiated to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post it.

We recommend notifying our team within 7 calendar days after delivery with your order number and photographs of the issue and packaging. We review confirmed problems and provide an appropriate replacement, refund, or other resolution without additional cost where the issue is attributable to us.

Our customer-service hours are 8:00 AM – 10:00 PM Daily. We aim to respond within 24 hours. Email service@ridgevaro.com or call +86 157-9497-3092.