Eligible Ridgevaro™ products may be returned within 30 calendar days after confirmed delivery. To request an eligible return, contact customer support before the 30-day period expires. Eligibility is subject to this policy and applicable consumer rights.

Before sending a product back, email service@ridgevaro.com and provide:

• Order number and checkout email address.
• Name or description of the ornament or set you wish to return.
• Reason for the return.
• Relevant photos or videos where needed.
• Photographs of the outer packaging and shipping label if the parcel or item arrived damaged, incomplete, or incorrect.

Our team will review your request and provide instructions for an authorized return.

For preference-based returns, products should generally be unused, complete, in their original condition, and accompanied by included components, accessories, inserts, and protective packaging where reasonably possible. An item should be in a condition that permits reasonable inspection and resale.

Opening an outer shipping carton does not by itself make a product ineligible, provided the ornament remains unused, complete, and otherwise eligible. Confirmed manufacturing problems and other legally protected claims are treated separately from preference-based conditions.

Our miniature ornaments, figurines, and display sets can have small differences in molded or sculpted details, finish, texture, paint placement, color tone, dimensions, weight, or natural-looking surface characteristics. Photography and screen settings can also affect perceived appearance.

Minor variations within reasonable manufacturing tolerances are not necessarily defects. If you would simply prefer a different design, color, size, or finish, a return may be requested within the 30-day period under the preference-based return rules. A materially incorrect or defective item is handled through our issue-resolution process.

Our registered business address is not automatically a return warehouse. Please do not mail a return to the listed business registration address without authorization.

After reviewing and approving a return, customer support will provide the appropriate return location and shipping instructions. Packages sent to an incorrect or unauthorized destination may be delayed or difficult to process.

Subject to applicable law, preference-based returns may not be available for:

• Customized or personalized products clearly identified as such before purchase.
• Gift cards.
• Items clearly marked “Final Sale” or non-returnable before purchase.
• Items materially altered, misused, broken, or damaged after delivery for reasons unrelated to an original problem.
• Products missing important set pieces or components for reasons not attributable to us.
• Items returned in a condition that prevents reasonable inspection.

Discounted items are not automatically final sale. These limitations do not exclude non-waivable consumer rights.

Please inspect your miniature ornaments promptly after delivery. If an item arrives cracked, chipped, broken, defective, incomplete, incorrect, or materially different from its description, we recommend contacting customer support within 7 calendar days after delivery to assist with prompt investigation.

Send the order number, a description of the issue, and clear photos or videos of the affected item, packaging, and shipping label when applicable. Once the issue is reviewed and confirmed as attributable to us, we will arrange an appropriate replacement, refund, reshipment, return, or other reasonable solution without additional cost caused by the confirmed error. This suggested reporting period does not limit statutory consumer rights.

Preference-based return: If a return results from a change of mind, color preference, décor preference, size preference, or incorrect selection not attributable to us, the customer is generally responsible for the return shipping cost.

Confirmed issue attributable to us: If the item arrives damaged, defective, incomplete, incorrect, or materially different because of our error, we will provide an appropriate resolution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. Eligible original shipping charges arising from a confirmed error attributable to us will be addressed as part of the approved resolution. No restocking fee is charged for an approved return.

For preference-based returns, pack miniature ornaments carefully using the original protective inserts and cushioning where possible. Use a reliable, trackable shipping service and keep the receipt and tracking number until the return is completed. Do not ship without the approved return address and instructions.

Once an approved return reaches the designated return location, it is inspected to confirm eligibility. After the returned product has been received, inspected, and approved, we normally initiate the eligible refund to the original payment method within 5–10 business days.

A bank, card issuer, or payment provider may need additional time to display the credit on your account.

Approved refunds are normally sent to the original payment method used for checkout. If it is no longer available, customer support will work with the payment provider to arrange an appropriate alternative where permitted. Depending on the circumstances, an approved replacement or refund may be provided without a return shipment.

Exchanges depend on current stock and design availability. If a direct exchange is unavailable, we may arrange an approved return and ask you to place a new order for the preferred miniature ornament or decorative set.

Submit cancellation or change requests promptly after placing an order. We will make reasonable efforts to help before fulfillment starts, but cancellation or changes cannot be guaranteed once processing, packaging, shipment preparation, or dispatch has begun.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Nothing in this policy excludes or limits consumer rights and remedies that applicable law does not allow us to waive. For assistance with a return, refund, cancellation, or damaged item, contact service@ridgevaro.com or call +86 157-9497-3092.